Welcome to our Team
Our dedicated team of highly experienced staff are always ready to take your call all day, every day. All our staff at ITDN are multi skilled in both the call centre and administration tasks. Meaning we always have more than enough staff ready to answer your call and deal with your breakdown or query. In fact, in 2020, all calls on average were answered in 20 seconds or less.
The call centre is fully equipped with the most up to date phone systems, wall monitors and has backup systems in place such as an emergency generator, uninterruptible power supplies and cloud based servers. We can guarantee to always be at the end of the line even in the event of any unplanned interruptions.
The building, purpose built, now incorporates both the Administation and Call Centre operations under one roof. In 2009 our online system "Interactive" went live. Enabling members to view live breakdown data as well as having easier access to documents such as copy invoices. As of 2020, the ITDN is now the largest it has ever been, employing over 40 members of staff and assisting with a record number of breakdowns each month.
Below are the experienced individuals that make up the ITDN team.